I think many of our borrowers don't realise the amount of information a librarian can offer. I think we are viewed as cataloguers and shelvers! I think many of our borrowers would enjoys answering surveys or get involved in a discussion group to not only find out what our librarians have to offer but what our collection (in particular reference) can offer and than rate what we do well, what we can do better or even, what we should start doing.
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